Customer Service

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Customer Help Desk


Our Customer Help Desk is open from 8:00 a.m. to 6:00 p.m. Monday through Friday, and 8:00 a.m. to noon on Saturday.

Call the Customer Help Desk at (217) 726-0660 »


24-Hour Account Information


Use our around-the-clock information line to:

  • Get account information, including balances, recent deposits and recent withdrawals.
  • Transfer money between Marine Bank accounts.
  • Report a lost or stolen Marine Bank ATM or debit card.
  • Get current deposit rates for CDs, checking and savings accounts.
  • Change your telephone banking PIN.

If you do not have a telephone banking PIN, please contact our Customer Help Desk.

Call the 24-Hour Account Information line at (800) 811-4190 »


Secure E-Mail

If you would like to communicate with us via e-mail about your account, please use our Secure E-Mail system. Never use regular e-mail to send sensitive personal information.


Live Chat

Our friendly representatives are available for online chat Monday through Friday 8:00 a.m. to 5:00 p.m.


Commercial Support Session

If you have received instructions from one of our support technicians to start a remote support session, please select the proper operating system below: