If you have a question about your existing mortgage loan, you may contact us in one of the following manners.
Call us toll-free at (800) 811-4190. Ask to speak to a mortgage servicing representative. Our phones are staffed from 8:00 a.m. to 5:00 p.m. Monday through Friday.
By Secure E-Mail
Click here to use our Secure E-Mail system. Send your message to firstname.lastname@example.org. Remember that regular e-mail is not secure. Please do not use regular e-mail to communicate with us about your loan, as your personal information could be compromised.
You may write to us at:
Attn: Mortgage Servicing
3050 Wabash Avenue
Springfield, Illinois 62704
In all communications, please provide us with the following information:
- your contact information
- your loan account number
- a description of your question or concern, as well as any action you are requesting
We will acknowledge your inquiry within three business days of the day we receive it.
We will communicate our proposed resolution to your inquiry in writing within 30 business days of the date we receive it.
We are here to serve you!