Identity Theft

Marine Bank will never contact you to ask for your account number or other personally identifiable information. If you contact us, we may ask for information to verify that we are speaking to the account owner.

Beware if you receive an e-mail, text message or telephone call that is purportedly from your credit card or debit card company and directs you to contact a telephone number to re-activate your card due to a security issue. Do not call the number provided. Do not open unsolicited e-mail, and do not click on any links provided.

How to protect yourself
Never provide your personal information in response to an unsolicited request whether it is over the phone or on the Internet. E-mails and Internet pages created by thieves may look exactly like the real thing. They may even have a fake padlock icon that ordinarily denotes a secure site. If you did not initiate the communication, do not provide any information.

If you are unsure whether a contact is legitimate, contact the financial institution. Be sure that you are using a phone number or website address provided on your monthly statement or in the phone book. The key is that you should be the one to initiate the contact, using information that you have verified yourself.

Never provide your account information or password over the phone or in response to an unsolicited e-mail or cell phone text message. Marine Bank will never ask you to verify your account information or confirm a password by phone, by text message or online — and neither will any other reputable financial institution.

Review account statements regularly to ensure all charges are correct. If an account statement is late or missing, call your financial institution. Consider using Marine’s online banking function to check your bank account activity more often.

If you fall victim to identity theft, act immediately to protect yourself. Alert your financial institutions. Place fraud alerts on your files with the major credit bureaus (Equifax, Experian, TransUnion). Monitor your credit files and account statements closely.

Please contact us to report any suspicious communication regarding your Marine Bank account. You may call our Customer Help Desk at 217-726-0660 to speak with a customer service rep or e-mail us at support@ibankmarine.com.