Customer Service

Customer Help Desk

Our Customer Help Desk is open from 8:00 a.m. to 5:00 p.m. Monday through Friday. Call the Customer Help Desk at (217) 726-0660.

24-Hour Account Information

Use our around-the-clock information line to:

  • Get account information, including balances, recent deposits and recent withdrawals. Transfer money between Marine Bank accounts. Report a lost or stolen Marine Bank ATM or debit card.
  • Get current deposit rates for CDs, checking and savings accounts. Change your telephone banking PIN. If you do not have a telephone banking PIN, please contact our Customer Help Desk. Call the 24-Hour Account Information line at (800) 811-4190

Secure E-Mail

If you would like to communicate with us via e-mail about your account, please use our Secure E-Mail system. Never use regular e-mail to send sensitive personal information.

Live Chat

Our friendly representatives are available for Live Chat Monday through Friday 8:00 a.m. to 5:00 p.m.

Commercial Support Session

If you have received instructions from one of our support technicians to start a remote support session, please select the proper operating system below: