(April 3, 2020)
Home Owners do you have questions about or need help with your mortgage payment? We’re with you.
Marine Bank is focused on your physical and financial well-being, and we’re here to help. We’ve compiled some commonly asked questions and how we can help you during this challenging time:
How long do I have to make my payment without any late charges or impact on my credit report?
While your mortgage payment is due on the 1st of the month, it is not considered late or subject to late fees until after the 15th of the month. Any lender must wait a full 30 days after your payment due date before reporting a late payment to credit bureaus.
What options do I have from Fannie Mae?
FNMA has a web site that provides information for our mortgage customers. For more information on payment relief, late fee relief and repayment options click this link
https://www.knowyouroptions.com/covid19assistance. To speak with someone at Fannie Mae call the FNMA Disaster Response network at 1-877-542-9723.
What if I am having trouble making payments? Is there any type of mortgage relief available?
We have relief programs available, including a minimum of 90 days of payment forbearance, to help our mortgage clients through these tough times. We encourage you to contact us so we can help with your payment relief needs based on your situation. If any of the following situations pertain to you, please contact Marine Bank so that we can help you figure out what relief options are available and best for you.
- Loss of job and/or income due to COVID-19
- Questions related to late payments, missed payments, late fees, partial payments, and payment of escrow shortages
- Loan modification and forbearance procedures, documentation, and deadlines
Please call our Customer Help Desk at 217-726-0660 or 1-800-811-4190 between the hours of 8:00-5:00 PM CST Monday through Friday and ask to speak to someone in our Loss Mitigation Department.
Please note: We are experiencing an increase in calls and a return call may be necessary to answer your questions. You may save time by managing your account online at ibankmarine.com or forwarding an email through our secure email system https://www.ibankmarine.com/Mortgage-Loans/borrower-inquiries/; email address is email@example.com. We apologize for any inconvenience and appreciate your understanding during this time.
These are unprecedented times, but we’ll get through it together. Thank you for being a Marine Bank customer!
(April 1, 2020)
Business owners, are you looking for reliable information and help with your business as you manage the COVID19 crisis? We’re with you!
Here are some links to programs that may be of help to you and your employees, as well as a link to the Small Business Paycheck Protection Loan Program with Marine Bank.
What is the SBA Paycheck Protection Program?
The Paycheck Protection Program (PPP) is a special 100% guaranteed 7(a) loan program to provide cash-flow assistance to employers who maintain their payroll during this emergency. These loans may be used to pay payroll and related costs, mortgage interest, rent, utilities and interest on other debt obligations incurred before the covered period.
Please download, fill out and save the Small Business Paycheck Protection Program application to your computer and then email it to COVID19BusinessHELP@ibankmarine.com and a lender will get back to you promptly.
What’s does the Small Business Administration Disaster Loan Assistance program include?
The SBA Economic Injury Disaster Loan (EIDL) program, a program providing low-interest loans of up to $2M to businesses and private non-profits. These loans may be used to pay fixed debts, payroll, accounts payable and other bills that can't be paid because of the disaster's impact. Loan rates are expected to be 3.75% for businesses and 2.75% for non-profits with long-term repayments in order to keep payments affordable. Terms will be determined on a case by case basis. Get more information on the COVID-19 Economic Injury Disaster Loan Application here https://covid19relief.sba.gov/#/
What does the State have to offer in regards to Small Business assistance?
(March 26, 2020)
Unfortunately, we have to cancel our Spring Shred events to ensure the safety and health of our communities. We are keeping an eye on the coronavirus situation and will reschedule the shred days as soon as we possibly can.
If you have any questions, please call (217)726.0660.
(March 20, 2020)
Through this difficult time, we would like to remind you that you can continue to rely on us for your banking needs. We are an essential service and, though our lobbies are closed, we are fully operational and ready to serve you.
You can also have peace of mind knowing that your funds are still in safe hands and fully insured by the FDIC while in the bank.
To set up a time to meet or to call with any questions, please call (217)726.0660.
(March 18, 2020)
Though Marine Bank’s branch lobbies and offices are closed to walk-in business, we are still here to serve you with our drive-ups and bankers are available by appointment. To set up a time to meet or to call with any questions, please call (217)726.0660.
During this time, here are some convenient banking solutions you may want to consider:
SCAM ALERT: We want to remind you to not only stay safe in regard to your physical health but also in regard to financial health. Please stay alert and aware of suspicious behavior. FinCEN (The Financial Crimes Enforcement Network) has released reports of fraudulent scams and activity connected to COVID-19 and has noted the emerging trends below:
- Imposter Scams – Someone attempting to solicit donations, steal personal information, or distribute malware by impersonating government agencies (e.g., Centers for Disease Control and Prevention), international organizations (e.g., World Health Organization), or healthcare organizations.
- Investment Scams – Be wary of COVID-19-related investment scams, such as promotions that falsely claim that the products or services of publicly traded companies can prevent, detect, or cure coronavirus.
- Product Scams – The FTC and FDA have issued public statements and warning letters to companies selling unapproved or misbranded products that make false health claims pertaining to COVID-19. Additionally, FinCEN has received reports regarding fraudulent marketing of COVID-19-related supplies, such as certain face masks.
- Insider Trading – FinCEN has received reports regarding suspected COVID-19-related insider trading.
(March 17, 2020)
We’re sorry our LOBBIES ARE CLOSED
Out of an abundance of caution and for the safety and well-being of our customers, employees and our community, EFFECTIVE TUESDAY, MARCH 17th, Marine Bank Lobbies are temporarily closed.
Please use our drive-up window and ATM’s for your banking needs. We are fully operational and ready to assist you.
If you would like to make an appointment with a banker for services you cannot complete online or at the drive-thru call 726.0660.
We know this is a challenging time, and we are all working together to keep our community safe and healthy.
SCAM ALERT: We have been informed that some of our customers have received a phone call from someone claiming to be from Marine Bank. The caller may say they are reaching out in regards to debit card fraud and ask for your debit card number and/or CVC number.
*If you receive a call like this, HANG UP and call the number on the back of your card, (217)726-0660, to verify if there has been any suspicious activity on your account. Do not engage with the caller and do not give them any of your information.
Additionally, there have been scams surrounding the coronavirus (COVID-19) situation. We want to remind you to not only stay safe in regard to your physical health but also in regard to financial health. Learn more
(March 15, 2020)
Marine Bank takes the safety and welfare of our customers and employees seriously. Like a growing number of businesses, we are closely monitoring the guidance of the Centers for Disease Control (CDC) and have taken several precautionary measures for the health and safety of our customers, colleagues and the communities we serve.
We understand that some of our customers may wish to limit public interactions as much as possible until this threat passes.
During this challenging time, here are some convenient banking solutions you may want to consider:
Now is a great time to be sure that you know how to take advantage of these services. If you have questions or need assistance, please use our online chat or call our Help Desk Team at (217) 726-0660.
This situation could cause some of our customers to face financial difficulties. Please know that we are here to help and encourage customers who may be impacted to contact us to discuss how we might be of assistance.
We will continue to closely monitor the coronavirus situation and evaluate additional measures necessary to avoid potential disruption in service. The safety of our customers and employees will continue to be our highest priority.
FAQ's regarding coronavirus (COVID-19)
Q. Are my funds safe and insured during this uncertain time?
A. Your funds are still in safe hands and fully insured while in the bank. In this challenging time, we want to encourage you to protect your financial health as well as your physical health. Please be assured that your funds couldn’t be any safer than in your financial institution. We appreciate your loyalty in us and are happy to answer any questions regarding your FDIC coverage at Marine Bank. Learn more
Q. What is the best way to do my banking tasks such as check my account, pay bills, transfer or send money and deposit checks?
A. Use our digital banking or our mobile banking app to banking conveniently and safely at any time and from anywhere.
Q. Is Marine Bank open right now and what are your hours?
A. For the safety and well-being of our customers, employees and our community, Marine Bank lobbies are temporarily closed. Please use our drive-up window and ATM’s for your banking needs. We are fully operational and ready to assist you. Click here to view our hours.
Q. How can I get assistance with a banking need I'm not able to complete online or by using the drive-up?
A. Though Marine Bank’s branch lobbies and offices are closed to walk-in business, we are still here to serve you and are available for appointments. To set up a time to meet or to call with any questions, please call (217)726.0660.
Q. Should I take a large some of money out of my account during this time to have available in case of an emergency?
A. It's always a good practice to carry multiple forms of payment as a backup plan in case one method of payment falls through. With that being said, during this time, there is no need to withdraw large sums of cash because we are fully operational and ready to serve you. Your funds are still in safe hands and fully insured by the FDIC while in the bank. Click here to view our hours.